Refund Policy

Effective Date: 05/18/2025
At Makeup4baddies, customer satisfaction is our priority. As a dropshipping business, our refund and return process is subject to the policies of our suppliers. Below are the conditions under which refunds may be issued.

1. Eligibility for Refunds

We offer refunds in the following cases:

• The product is defective or damaged upon arrival.

• The wrong item was sent, and it does not match the original order.

• The item is lost in transit and confirmed as undelivered by the carrier.

Refunds are not available for:

• Buyer’s remorse or change of mind after purchase.

• Items that have been used or altered after delivery.

• Minor variations in color, texture, or packaging due to supplier differences.

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact us within 7 days of receiving the order.

2. Provide your order number, clear photos of the product (if damaged), and a brief description of the issue.

3. Our support team will assess the claim and respond within 3-5 business days.

3. Refund Process

• Approved refunds will be issued to the original payment method within 5-10 business days.

• If the product needs to be returned, return shipping costs may be the customer’s responsibility unless stated otherwise.

• Some refunds may be partial depending on the condition of the returned product and supplier policies.

4. Delays & Exceptions

• Refunds may take longer due to processing times with banks or payment providers.

• If a package is delayed but confirmed to be in transit, refunds may not be issued until a resolution is confirmed with the carrier.

5. Accessibility Accommodations

Customers with accessibility needs can request assistance with the refund process. We are happy to provide alternative communication methods if needed—please reach out  via the lets chat bubble in the bottom right corner

6. Contact Information

For refund inquiries, please contact: Email: makeup4baddies@gmail.com Phone: pending phone number